Health Lens dimensions

Service Contact

Dimension 493 of 1,100 · Health Lens

Excitement Index
0.0584

Service Contact measures the extent to which an expression reflects contact with formal helpers, care providers, or support services. It encompasses whether such contact occurs, the kinds of helpers involved, and the frequency or presence of visits, consultations, or offered assistance.

evidence final name · Instrumental Support

Bands

Minimal Service Contact

Expressions activating this band refer to administrative, evaluative, or general institutional matters, or to isolated mentions of professionals without clear emphasis on receiving help or ongoing contact. The service-related content is absent, incidental, or only minimally present.

Moderate Service Contact

Expressions activating this band describe identifiable access to help from professionals or support staff, including seeing a counsellor, social worker, or doctor and having someone available to assist with daily needs. Contact is present as help-seeking, offered support, or treatment use.

High Service Contact

Expressions activating this band center on active and concrete engagement with support or care services through visits, home help, voluntary workers, or repeated consultations with providers. Contact is experienced as direct service involvement, often framed in terms of whether someone visited, was seen, or came to provide assistance.

Evidence summary

Candidate names

Support81.50
Specialist73.30
Instrumental Support63.50
Instrumental53.30
Home Support36.60

Sentence counts by range

B-7..B-3224,233
B-2..B44,754,153
B5..B93,457

Dataset representation

01__health_reviews__druglib__benefits_effectiveness65
03__fact_checking__liar__truth_ordinal79
05__whole_disney_dataset__rating104
06__text_reviews__acl_imdb__binary_sentiment81
07__emotion_labels__goemotions_reddit__multilabel72
08__dialogue_emotion__empathetic_dialogues__context89
10__social_media_sentiment__sentiment140__binary105
11__consumer_complaints__response_explanation_vs_relief126

Anchor definitions

Lower Instrumental Support

Lower Instrumental Support: Instrumental support is present at a low level. Expressions activating this band reflect early or diffuse instrumental support.

Moderate Instrumental Support

Moderate Instrumental Support: Instrumental support is clearly present at this level. Unlike the band below, where instrumental support was characterized by a general or mixed form, the proxy here has shifted in character. Expressions activating this band reflect instrumental support at this level of intensity.

Higher Instrumental Support

Higher Instrumental Support: Instrumental support is experienced here as observable behavioral patterns associated with problematic or disordered functioning. Unlike the band below, where instrumental support was characterized by a general form, the proxy here has shifted in character. The facets that dominated at lower levels have receded. Expressions activating this band engage with instrumental support at a level associated with formal behavioral assessment.