Service Contact
Dimension 493 of 1,100 · Health Lens
Service Contact measures the extent to which an expression reflects contact with formal helpers, care providers, or support services. It encompasses whether such contact occurs, the kinds of helpers involved, and the frequency or presence of visits, consultations, or offered assistance.
evidence final name · Instrumental Support
Minimal Service Contact
Expressions activating this band refer to administrative, evaluative, or general institutional matters, or to isolated mentions of professionals without clear emphasis on receiving help or ongoing contact. The service-related content is absent, incidental, or only minimally present.
Moderate Service Contact
Expressions activating this band describe identifiable access to help from professionals or support staff, including seeing a counsellor, social worker, or doctor and having someone available to assist with daily needs. Contact is present as help-seeking, offered support, or treatment use.
High Service Contact
Expressions activating this band center on active and concrete engagement with support or care services through visits, home help, voluntary workers, or repeated consultations with providers. Contact is experienced as direct service involvement, often framed in terms of whether someone visited, was seen, or came to provide assistance.
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Anchor definitions
Lower Instrumental Support: Instrumental support is present at a low level. Expressions activating this band reflect early or diffuse instrumental support.
Moderate Instrumental Support: Instrumental support is clearly present at this level. Unlike the band below, where instrumental support was characterized by a general or mixed form, the proxy here has shifted in character. Expressions activating this band reflect instrumental support at this level of intensity.
Higher Instrumental Support: Instrumental support is experienced here as observable behavioral patterns associated with problematic or disordered functioning. Unlike the band below, where instrumental support was characterized by a general form, the proxy here has shifted in character. The facets that dominated at lower levels have receded. Expressions activating this band engage with instrumental support at a level associated with formal behavioral assessment.
